'“There is a process in place. Did that process let us down yesterday? It absolutely did. It failed on a couple of occasions obviously. I’m not going to get into the specifics of it, but there is something that clearly we have to improve on,” said Ryan Monday. “I thought it was going well this year, but obviously we need to find a way to get it to where it’s better. When people see something at home and we don’t see it, that can’t happen. And it won’t happen in the future.”'