'“We always had a saying: We know all the players’ names, their wives’ names, their kids’ names, and most of the dogs’ names,” said Carpenter, who has been with the Bills for 30 years and their head trainer for 19. “We’re kind of the first-line of defense for them on and off the field. And when a son or a daughter would get hurt, they’re calling us instead of the pediatrician, asking us, ‘Where should we send them? What should we do?’'