‘He’s in 24-hour pain. He can’t feel the skin on the left half of his face. He says his lip feels like it’s constantly on fire. He has had his upper left jaw removed and all but two of his teeth — and those two have had six root canals. He admits he hasn’t been able to sleep in years without taking something. His back has two plates and 10 screws in it. His neck has a plate and six screws. He just had double hernia surgery. One day, he had to have a cyst removed under his nostril without Novocain. “I think they heard me three office buildings over,” he says.’