When the Bills were 2-5 and coming off an ugly loss in Baltimore, those three words rang a bit hollow for me, so I decided to call Tom. I figured if anyone could help make sense of the 2004 Buffalo Bills, it would be Tom — as in Tom Donahoe, the president and general manager of the Buffalo Bills. Donahoe explained that the players and coaches were frustrated, but not in the same way that fans were frustrated.